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SERVICE EXCELLENCE

How We Do it

Pioneering a new way

Farber Coach Works is constantly looking for ways to improve its offering so that we not only exceed customer’s expectations but delight them with our service excellence. The panel beating industry was once regarded as one that lacked transparency and clarity but we were determined to pioneer a different way. For years it felt like we were swimming upstream but we have held firm to our values and have subsequently attracted the right people who have stuck with us. It is this ethos which has made us a firm favourite amongst insurance giants, vehicle parts suppliers, Corporate SA and South African drivers.

Here are a few great ways that we will serve you with excellence:

Efficiency

Our size, flow and repair process ensures that we are one of the most efficient Auto Body Repairers in South Africa.

Ease of Use

Our clients come to us after they have been in an accident. It is our mission to ensure that they do not go through any additional trauma to get their vehicle back on the road.

Painless

Farber Coach Works is an extension of insurance companies, brokers and car manufacturers. Our systems and processes are specifically designed to ensure that the claims process is made as painless as possible for everyone.

Convenient

We know your time is tight. We therefore aim for the quote, drop off and handover services to be as quick and convenient as possible for you. Let your convenience requests be known and we will endeavor to fulfill them.

Speed

Whilst we endeavor to get your vehicle back to you as quickly as possible, we do not cut corners. We fix your vehicle properly – the first time. We know not having a vehicle is an inconvenience but not having it fixed properly is even more inconvenient.

Rates

Our rates are competitive but we do not do things on the cheap. Your road safety and the re-instated value of one of your greatest assets comes first. We are a professional business and will treat you accordingly.

Communication

Every client is allocated a Service Advisor who keeps the nominated individual updated on the status of the repair at all times, depending on the clients preference.

Managing Expectations

All necessary information is managed up front to ensure no hidden surprises. A thorough Repair Protocol and Check-In Document are discussed and agreed before any work commences.

Contact

Should customers wish, they can call the Service Advisor or Branch Manager at any time should they have queries.

Transparency

Ethical business practice is everything. No corners will be cut. What we quote for, we will do. Your vehicle is one of your greatest assets and we will ensure it will remain so. Your road safety is our priority.

Corrective Action

Although we endeavor to delight every customer there is the odd and rare occasion where we make small errors. We take this incredibly seriously. The Branch Manager, Senior Management and Directors are informed immediately and swift corrective action is taken.

Reviews

Don’t just take it from us. See what other clients had to say about our service by reading the reviews below.

Tatum Power-Jones
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Excellent service from the moment I received my quote to when I collected my vehicle. Hubencia at Tokai branch kept me up-to-date every day with the progress. When I collected my car a gentleman , I imagine the owner or manager was extremely polite and diligent showing me the vehicle etc...The lady at reception where I made the payment was extremely helpful and the entire experience was fantastic. I would highly recommend Farber Coachworks. Their service is outstanding and the quality of the repairs fantastic. regards Tatum Jones
Clint Crowster
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I had the most amazing customer experience with Farber Coachworks and in particular with a lady named Hubinecia 🤩 What a superstar! My expectations were managed throughout and my beautiful S3 was so well looked after ❤️ She came back to me as good as new and I have never experienced customer service and workmanship as good as I have from them! It was an absolute pleasure! Thank you once more to everyone involved.
Maria Rudman Corney
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Friendly staff always wiling to go the extra mile! Great service - fast, efficient and always keeping you up to date on progress! Thank you!
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